Last Updated: December 17, 2024

1. Introduction

Welcome to Alegra Organica ("we," "us," or "our"). These Terms of Service govern your use of www.alegraorganica.com(the "Website") and the purchase of our products.

By accessing our Website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use the Website or purchase our products.

2. Using Our Website

2.1 Account Creation

• You must be at least 18 years old to create an account
• You are responsible for maintaining your account security
• You must provide accurate and current information

2.2 Prohibited Activities

You agree not to:

• Use the Website for any illegal purposes
• Attempt to gain unauthorized access
• Upload malicious code or content
• Interfere with the Website's operation

3. Orders and Payments

3.1 Order Acceptance

• Orders are subject to acceptance and availability
• We reserve the right to refuse any order
• Prices are in [your currency] and include applicable VAT

3.2 Payment

• Payment is required at the time of ordering
• We accept [list payment methods]
• All payments are processed securely through Shopify Payments

3.3 Pricing and Availability

• Prices may change without notice
• Products are subject to availability
• We reserve the right to limit order quantities

4. Shipping and Delivery

4.1 Shipping Policy

• We ship worldwide
• Delivery times vary by destination
• Shipping costs are calculated at checkout

4.2 Risk and Title

• Risk in products passes to you upon delivery
• Title passes upon full payment

5. Returns and Refunds

5.1 Right of Withdrawal

In accordance with EU law, you have the right to withdraw from your purchase within 14 days without giving any reason. To exercise this right:

• Notify us of your decision to withdraw
• Return the product within 14 days of notification
• Bear the direct cost of returning the product

5.2 Refund Policy

• Refunds will be processed within 14 days of receiving returned products
• Original shipping costs are not refundable unless products are defective
• Products must be unused and in original packaging

6. Product Information

6.1 Product Descriptions

• We strive for accuracy in product descriptions
• Colors may vary due to monitor settings
• All product images are illustrative

6.2 Allergen Information

• Check ingredient lists carefully
• Contact us for specific allergen information
• Consult healthcare providers if uncertain

7. Intellectual Property

• You may not use our content without permission
• Our trademarks and logos are protected

8. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

9. Liability

9.1 Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect or consequential losses
• Our liability is limited to the purchase price of products
• We do not exclude liability for death, personal injury, or fraud

9.2 Consumer Rights

These Terms do not affect your statutory rights as a consumer under EU law.

10. Changes to Terms

We may update these Terms at any time. Continued use of the Website constitutes acceptance of new Terms.

11. Governing Law and Jurisdiction

These Terms are governed by Portuguese law and EU regulations. Disputes will be subject to the courts of Portugal, without prejudice to mandatory consumer protection laws in your country.

12. Complaints

If you have any complaints, please contact us first. EU consumers have the right to use the EU Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/

 

Alegra Organica, Lda
Est. Ribeira D'ilhas 63
2640-051 Sto. Isidoro